ICO Raids Five Firms Over 170 Million Nuisance Texts
Data watchdog targets companies suspected of sending millions of unsolicited car finance messages.
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The Information Commissioner’s Office (ICO) carried out search warrants on Wednesday across premises in Bolton, Burnley, Liverpool, London, and Swansea. These actions are part of a crackdown on companies suspected of sending millions of unsolicited text messages related to car finance claims.
Scale of Complaints
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The investigation targets five companies that are believed to be responsible for sending a combined total of 170 million nuisance text messages. These messages, concerning car finance mis-selling claims, were reportedly sent between September 2025 and May of the current year. The ICO has been receiving a significant volume of complaints, with figures indicating up to 100,000 complaints about motor finance nuisance texts daily since September 2025.
Multi-Agency Action
This operation involves collaboration between several regulatory bodies. The ICO is working with the Financial Conduct Authority, the Advertising Standards Authority, and the Solicitors Regulation Authority to address the issue of poor handling of car finance mis-selling claims.
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“People are fed up with being bombarded by unwanted calls, texts and emails about car finance claims, and we’re taking action. This week’s searches send a clear message to the claims management sector: comply with the law or expect to hear from us.”
Andy Curry, head of investigations at the ICO
Andy Curry, head of investigations at the ICO, stated that the organisation is taking action against nuisance marketing within the claims management sector. He added that the ICO is working with its taskforce partners to ensure individuals are properly informed and protected, and that further action will be taken if evidence of wrongdoing is found.
Ongoing Investigation
The five companies involved in the investigation have not yet been named by the ICO. The searches were conducted at both residential and business premises in the specified locations.
Questions this report answers
+Which companies are being investigated for sending nuisance texts?
The ICO has not named the five companies under investigation for sending an estimated 170 million unsolicited car finance text messages. The firms remain unnamed as the probe continues.
+How many complaints has the ICO received about these texts?
The ICO has received up to 100,000 daily complaints regarding motor finance nuisance texts since September 2025. This highlights the scale of public frustration with the unsolicited messages.
+Where were the search warrants executed?
Search warrants were carried out at premises in Bolton, Burnley, Liverpool, London, and Swansea. The raids targeted both residential and business locations as part of the investigation.
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