Google Cloud Outage Disrupts Banks and Courts in London
A power event in the 'Europe-west2' region affected services including Revolut, Lloyds, and HSBC.
Trust 40Craft 60Hype 40How this was reported ▾
The central claim is attributed to Google and Revolut, but relies on Downdetector for user numbers.
How well corroborated and evidenced the reporting is. Higher is better.
The article explains the cause and impact of the outage, quoting affected parties and naming services.
Context, balance and separation of fact from comment. Higher is better.
The headline uses mild emphasis, and the article focuses on the disruption caused by the outage.
How far presentation runs ahead of substance. Lower is better.
1 source assessed · methodology
A power event in Google's 'Europe-west2' cloud region caused widespread disruption to online services across London on Tuesday. The outage, which began late Monday evening, affected multiple cloud services, leading to errors and intermittent network failures for businesses and public services.
Impact on Financial Services
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Fintech firm Revolut reported that multiple systems were unavailable or functioning partially. These included card payments, money transfers, cash withdrawals, and the ability for customers to log into their accounts. According to Downdetector, over 1,500 people reported problems with Revolut services on Tuesday morning. Lloyds Bank and HSBC also saw hundreds of users reporting issues to Downdetector. Halifax, part of Lloyds Banking Group, acknowledged that some customers were experiencing difficulties with its app and online services.
Budgeting app Emma confirmed to its customers that it was down due to the Google Cloud outage affecting London services since 7am. The company stated it was a technical issue, not a security breach.
Disruption to Court Services
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The HM Courts & Tribunals Service (HMCTS) experienced problems with its cloud video platform, which is used to facilitate secure video links for court hearings across England and Wales. Journalists observing court cases reported that the platform began functioning again shortly after Google provided an update around noon on Tuesday.
Google's Response
Google issued an apology for the disruption caused by the outage. In a statement on its service health page, the company said the power event had been mitigated. It indicated that partial mitigation for infrastructure services would be observed within 30 minutes, with remaining services to follow. Google suggested that affected customers could attempt to migrate their workloads to another available zone or region as a potential workaround.
The tech giant stated it would provide further updates on the situation later on Tuesday afternoon. The 'Europe-west2' region is understood to be located in London.
Questions this report answers
+What caused the disruption to online services?
The disruption was caused by a power event that led to an outage in Google's 'Europe-west2' cloud region, believed to be in London. This affected multiple cloud services, resulting in errors and network failures for various platforms.
+Which banks were affected by the Google Cloud outage?
Banks including Revolut, Lloyds Bank, and HSBC experienced disruptions. Revolut reported issues with card payments, transfers, and account logins, while Lloyds and HSBC saw hundreds of users reporting problems with their online services and apps.
+Were court hearings impacted by the outage?
Yes, the HM Courts & Tribunals Service reported issues with its cloud video platform, which is used for secure video links to court hearings. This platform is essential for remote access to legal proceedings.
+What has Google said about the outage?
Google apologised for the disruption and stated that the power event causing the outage has been mitigated. They indicated that services would be restored incrementally and suggested affected customers could migrate their workloads to other regions.
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